Terms & Conditions
By accessing this website, you are agreeing to be bound by these website Terms and Conditions of Use, all applicable laws, and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
2. General Registration Requirements
In consideration of your use of our platforms, you represent that you are of legal age (18 years and above) to form a binding contract and are not a person barred from receiving services under any law in force in India or other applicable jurisdiction. You also agree to:
provide true, accurate, current, and complete information about yourself while registering on our Website to avail of the Services.
maintain and promptly update your Registration Data to keep it true, accurate, current, and complete.
If you provide any information that is untrue, inaccurate, not current, or incomplete, or we have reasonable grounds to suspect that such information is untrue, inaccurate, not current, or incomplete, We reserve the right to suspend or terminate your account and refuse any and all current or future use of our Website .
3. USER(S) AGREEMENT
This agreement applies to user(s) if the user(s) are visitors, registered – free or paid user(s) who access the website for any purpose. It also applies to any legal entity which may be represented by you under actual or apparent authority. User(s) may use this Site solely for their own personal or internal purposes.
This agreement applies to all Home Appliances Care Services offered on the website, collectively with any additional terms and conditions that may be applicable to the specific service used/accessed by user(s). In the event of a conflict or inconsistency between any provision of the terms and conditions mentioned herein with those of the particular service, the provisions of the terms and conditions applicable to such specific Services shall prevail.
4. Intellectual Property and Rights
Home Appliances Care Services is the sole owner of Home Appliances Care and all the rights to the Platforms and its content. Platform content means its design, layout, text, images, graphics, sound, video, etc. All related icons and logos are registered trademarks or trademarks or service marks of Home Appliances Care and are protected under applicable copyright, trademark, and other intellectual property laws. The unauthorized copying, modification, use, or publication of these marks is strictly prohibited. Without Home Appliances Care consent, you may not publish, distribute, extract or reproduce any contents provided through our platform.
For use of any third party intellectual property, you need to get permission directly from the owner of the intellectual property for any use.
We shall not be liable for any infringement of copyright or trademark arising out of materials posted on or transmitted through Home Appliances Care Platform by Users. We respect the intellectual property rights of others and in appropriate circumstances, at our discretion, may remove or disable access to material on our Platform that infringes upon the copyright rights of others.
If you believe that your IP rights have been or is being infringed upon by material found on our Platform, you are required to send a written communication at Homeappliancesc1@gmail.com
5. Usage of Services
If the service required by you necessitates the entry of service providers into your premises, You must ensure the active supervision of the service providers. Home Appliances Care services will be unable to provide services in the absence of any supervisors appointed by You at the service address.
If you have any questions or complaints regarding the services rendered, you may revert to us within the time specified for the category of services availed. Depending on the category of service availed, Home Appliances Care will provide You with the appropriate recourse to address your concerns.
All invoices and payments due to Home Appliances Care must be cleared immediately upon completion of the task or on the submission of the invoice, whichever is earlier.
You are requested not to solicit the services of the service provider. Home Appliances Care will not be responsible for any acts, omissions, service quality of the service provider if You have engaged the services of such service provider without reference to us.
6. Terms & Conditions for use of Service Providers or Technicians
The following Terms & Conditions shall apply to customers utilizing the Services offered by the Company for the hiring of Service Providers or Technicians:
The customer shall pay the service or labor cost, visit or transportation cost (if applicable), item cost (if applicable), convenience cost (if applicable) and any fee or levy presently payable or hereinafter imposed by the law or required to be paid for availing of the Local Services.
The customer shall ensure that he/she will not indulge in any of the following activities:
Misusing, soiling, or damaging any of the devices (technical/non-technical) of the Service Provider or Technician.
Asking the Service Provider or Technician to break any government rules for any purpose. The Service Provider or Technician has the right to refuse such a request by the customer. The Service Provider or Technician also has the right to refuse such work or leave such customer’s house.
Misusing the Service or the Software for unlawful purposes or for causing a nuisance, annoyance, or inconvenience.
Sharing of confidential information such as your password, etc.
The customer agrees and acknowledges that the use of the Services offered by Company is at the sole risk of the customer and that Company disclaims all representations and warranties of any kind, whether expressed or implied as to condition, suitability, quality, merchantability and fitness for any purposes are excluded to the fullest extent permitted by law.
The Company has the right to use the customer contact information for its own marketing purposes. The Company may send regular SMS updates to the mobile numbers registered with it and email updates to the email address registered with it.
The materials on Home Appliances Care Services website are provided “as is”. Home Appliances Care Services makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, We do not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on its Internet website or otherwise relating to such materials or on any sites linked to this site.
In no event shall Home Appliances Care Services or its workers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on our Internet site, even if Home Appliances Care Services or it’s authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.
9. Third Party Links
Home Appliances Care Services has not reviewed all of the sites linked to its Internet website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Home Appliances Care Services of the site. Use of any such or third-party linked website is at the user’s own risk.
11. Grievance Officer
If You have any complaint or grievance to report, please write to the Grievance Officer at Homeappliancesc1@gmail.com
12. Payment and Refunds :
All payments should be done only after full satisfaction of the work completed. Home Appliances Care Services or its worker is not responsible for a refund if the problem repeats after the worker leaves home. The customer is to check the problem with due diligence in the worker’s presence. There might be cases when the worker gives a warranty for the work done. Such cases are invalid without a written communication from the company.
All fees collected at the location for the requirement/job orders are inclusive of all taxes. The customers will be informed of payments for which the invoices are sent and service tax will be included in the invoice sent.
The amount is non-refundable. However, if there are issues with work or the worker, the company will duly enquire about the incident and the customer will be duly informed of the developments. Necessary Service Taxes will be applicable at the time of refund. Refunds usually take 3-4 business days.
13 . Appliances : Electricals :
Warranty/guarantee on spare parts would be as described on the materials’ bill. Please insist on a material bill from our vendor Expert in case he is procuring the materials for you.
Any appliance which is repairable would be insured only up to the repair amount or the amount mentioned above or the depreciated value’.
We do not undertake any repairs related to the printed circuit board (PCB) neither will we be able to provide any warranty for the same.
We strongly discourage any direct contact with our vendor Expert regarding a job booked through us, as in such cases Home Appliances Care has no control over the situation or condition.